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Knowledge base
General
Getting Started
0
Orders
Frequently Asked Questions
20
How Do I Place an Order on the Website?
How do I know if my order has been confirmed?
Are there any hidden charges when I make a purchase on the site?
How do I make a change to my order?
How can I cancel my order?
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Payments
Frequently Asked Questions
12
Which cards/payment methods will you accept?
Which cards/payment methods will you accept?
Which International cards will you accept?
Do you offer Cash on Delivery?
Can I change my payment Method?
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Shipping
Frequently Asked Questions
28
Will I be charged for Shipping?
How are my items shipped to me?
What is the Estimated Delivery Time?
Where is my order?
Can I change my delivery address?
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Returns
Frequently Asked Questions
17
Why am I not getting the return option?
Why am I not getting the return option?
Can items be returned after the time period mentioned in the Returns Policy?
Can I return the shipment if I ordered an incorrect item?
How to initiate a return?
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Products
Frequently Asked Questions
4
What is an OPEN BOX Product and can I return the open box items?
What is Clearance Products and is it eligible to return?
Are all the products original in the website?
Do you buy old products from customers? or can you help me in re-selling the bike?
Warranty
Frequently Asked Questions
4
What is the warranty on the products I buy from your site?
How do I claim the warranty / Do you support warranty post purchase?
The product which I have received is not working? what do I do?
How do I apply for warranty with Bumsonthesaddle?
Giftcard/Reward points
Frequently Asked Questions
7
How do I use the gift card/storecredits?
when will the gift card expiry/ is there any time period for the giftcard?
Can I use reward points to avail discount on the products?
I redeemed the reward points to create a free shipping code, but I've lost it. How can I retrieve it?
I had placed an order using a gift card and subsequently canceled it. Will I receive a new gift card?
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