Frequently Asked Questions

Why am I not getting the return option?
This may be due to Your product being already out of the return policy period or The product belongs to the exclusion category.  For more details, kindly ch...
Fri, 16 Feb, 2024 at 7:00 PM
Why am I not getting the return option?
This may be due to Your product being already out of the return policy period or The product belonging to the exclusion category.  For more details, kindly ...
Sat, 17 Feb, 2024 at 3:26 PM
Can items be returned after the time period mentioned in the Returns Policy?
 Sorry! We do not accept returns after the 30-day time period as mentioned in our Returns Policy.
Sat, 17 Feb, 2024 at 3:28 PM
Can I return the shipment if I ordered an incorrect item?
Yes! We love happy customers. Our 30-day easy returns policy is a basic structure to support you effectively. If you need any further assistance, just reach...
Sat, 17 Feb, 2024 at 3:29 PM
How to initiate a return?
You can initiate returns via our Return Portal. Scroll down the website, under Rider Support, click on "Initiate Return - https://bumsonthesaddle.com/a...
Sat, 17 Feb, 2024 at 3:30 PM
When will I get my refund / I have raised the return request when will I receive my refund/ How long would it take me to receive the refund of the returned product?
Upon approval, a reverse pickup will be arranged from your location (if applicable), or the return address will be shared with you. Once we have received th...
Sat, 17 Feb, 2024 at 3:32 PM
Why my return request is rejected?
The reason could be that the product falls under the exclusion category. For more details, kindly check your return policy page - Return Policy or your retu...
Sat, 17 Feb, 2024 at 3:34 PM
I want replacement instead of return/refund, Is it possible?
Currently, replacement or exchange is not possible. we can take the product back and initiate the refund.
Sat, 17 Feb, 2024 at 4:06 PM
I have requested for a return for my item. When will it happen? when will my return request will be approved and when will the courier person pick up my return item?
Once you have raised the return request our team will check and approve or deny the return request within 24 hours. Upon approval, Reverse Pickup Will Be Ar...
Sat, 17 Feb, 2024 at 3:39 PM
How will you initiate the refund for the COD order?
We have two methods of refund - store credits/gift cards and the original payment method. We shall initiate the refund depending on the payment method you h...
Sat, 17 Feb, 2024 at 3:40 PM