Frequently Asked Questions

My product arrived broken, and there is visible leakage outside the box.
You can relax; our riders are in good hands. To facilitate a swift resolution, please furnish a comprehensive video showcasing the issue, along with a video...
Wed, 13 Mar, 2024 at 5:04 PM
I have received a damaged package, and the item inside is broken. What do I do now?/ How to return or replace a damaged product?
There's no need to fret; our riders are looked after To initiate a return or replacement, Please provide a clear video of the issue, a video of the oute...
Wed, 13 Mar, 2024 at 6:31 PM
There is a hole in the package, and it has damaged the product inside.
No worries necessary; we have our riders taken care of. Please provide a clear video of the issue, a video of the outer packaging to show how it was deliver...
Wed, 13 Mar, 2024 at 6:27 PM
I have noticed cosmetic scratches/dents on the product I received.
Normally, we guarantee the absence of scratches on our products through a thorough quality check before dispatch. We acknowledge your concern, and our rider...
Wed, 13 Mar, 2024 at 6:29 PM
It appears that my item has been delivered twice.
While this is a very rare scenario, we want to assure you that we've got it under control. Please send us a clear video of the issue, along with clear i...
Fri, 8 Mar, 2024 at 4:28 PM
My order is mixed-up with my recent delivery. The order I received has a different order number and the billing address on the invoice is not mine.
While this is an extremely uncommon event.,rest assured, we've got it under control. Kindly send us a clear video of the issue, along with clear images ...
Fri, 8 Mar, 2024 at 4:30 PM
I placed a COD order, but the courier person is asking for more amount than updated in the shipping bill?
This is an exceedingly rare circumstance. This is a very rare scenario. Kindly keep records of the conversation where the courier person has asked for an ex...
Fri, 8 Mar, 2024 at 5:16 PM
I payed for the order, but the courier person is asking for COD payment.
While it's an infrequent situation. Kindly keep records of the conversation where the courier person has asked for COD payment additionally. Please shar...
Fri, 8 Mar, 2024 at 5:14 PM