Frequently Asked Questions

My product arrived broken, and there is visible leakage outside the box.
You can relax; our riders are in good hands. To facilitate a swift resolution, please provide a clear video showcasing the issue, along with a video illustr...
Wed, 22 Apr, 2026 at 4:57 PM
I have received a damaged package, and the item inside is broken. What do I do now?/ How to return or replace a damaged product?
There's no need to fret; our riders are looked after .Please provide a clear video of the issue, a video of the outer packaging to show how it was deliv...
Wed, 22 Apr, 2026 at 5:04 PM
There is a hole in the package, and it has damaged the product inside.
No worries necessary; we have our riders taken care of. Please provide a clear video of the issue, a video of the outer packaging to show how it was deliver...
Wed, 22 Apr, 2026 at 5:03 PM
I have noticed cosmetic scratches/dents on the product I received.
Normally, we guarantee the absence of scratches on our products through a thorough Quality Check before dispatch. We acknowledge your concern, and our rider...
Wed, 22 Apr, 2026 at 5:04 PM
It appears that my item has been delivered twice.
While this is a very rare scenario, we want to assure you that we've got it under control. Please send us a clear video of the issue to us on website ch...
Wed, 22 Apr, 2026 at 5:05 PM
My order is mixed-up with my recent delivery. The order I received has a different order number and the billing address on the invoice is not mine.
While this is an extremely uncommon event., be assured, we've got it under control. Kindly send us a clear video of the issue, along with clear images o...
Wed, 22 Apr, 2026 at 5:06 PM
I placed a COD order, but the courier person is asking for more amount than updated in the shipping bill?
This is a very rare scenario. Kindly keep records of the conversation where the courier person has asked for an excess amount compared to what is mentioned ...
Wed, 22 Apr, 2026 at 5:07 PM
I paid for the order, but the courier person is asking for COD payment.
It's an infrequent situation. Kindly keep records of the conversation where the courier person has asked for COD payment additionally. Please share your...
Wed, 22 Apr, 2026 at 5:08 PM