Normally, we guarantee the absence of scratches on our products through a thorough quality check before dispatch. We acknowledge your concern, and our riders are well-protected. To expedite assistance, kindly submit a detailed video depicting the issue, an additional video displaying the outer packaging upon delivery, along with explicit images of the product barcode, and MRP sticker, and please highlight the scratched area in the image. Also, include your order details. Send this information to support@bumsonthesaddle.com, and we will strive to resolve the matter within 24 hours. Thank you for your cooperation.
Reference image of the cosmetic damaged item.
Reference image of the outer box
