Frequently Asked Questions

Which products are not eligible for returns?
The following product categories cannot be returned- Bicycles, Trainers, Wheels, Floor Pumps, Frame sets, Forks/Suspensions, Work Stands, Tool Kits, Car Rac...
Sat, 17 Feb, 2024 at 3:40 PM
How can I Self-Ship the product to Bumsonthesaddle/Where should I self-ship the Returns?
Once the return is approved, the Return Address Will Be Shared With you via email.
Sat, 17 Feb, 2024 at 3:41 PM
What is the process for handling product exchanges for items that don't fit/ or what is the exchange process?
Currently, we do not have an exchange option available. However, you can initiate the return process for the product that doesn't fit and place a new or...
Sat, 17 Feb, 2024 at 3:43 PM
Why is my returned product re-shipped?
If your returned item does not qualify for the (QC) check, our team will reject it and re-ship the item to your location.
Sat, 17 Feb, 2024 at 3:45 PM
Are there any charges for returning a product?
"We offer two return modes: Doorstep Pickup: We offer a paid pickup service across most locations in India at a flat fee of Rs 250. Self-Ship: If you...
Sat, 17 Feb, 2024 at 3:59 PM
What can I return?
You have 30 days to return an item from the date of delivery. To be eligible for a return, please ensure the following: Products must be unused, unwashed, a...
Sat, 17 Feb, 2024 at 4:01 PM
What is the Return Process?
1. Initiate Returns Via Our Return Portal. 2. Upon approval Reverse Pickup Will Be Arranged From Your Location (If Applicable) Or a Return Address Will Be S...
Sat, 17 Feb, 2024 at 4:05 PM