Frequently Asked Questions

How can I Self-Ship the product to Bumsonthesaddle/Where should I self-ship the Returns?
Once the return is approved, Return Address Will Be Shared With you via email you need to ship the product on shared address. 
Wed, 22 Apr, 2026 at 5:32 PM
What is the process for handling product exchanges for items that don't fit/ or what is the exchange process?
Currently, we do not have an exchange option available. However, you can initiate the return process for the product that doesn't fit and place a new or...
Wed, 22 Apr, 2026 at 5:33 PM
Why is my returned product re-shipped?
If your return item does not qualify in the quality check, our team will reject it and re-ship the item to your location as COD for shipping charges. 
Wed, 22 Apr, 2026 at 5:33 PM
Are there any charges for returning a product?
We offer two return modes: Doorstep Pickup: We offer a paid pickup service across most locations in India at a flat fee of Rs 250. Self Ship: If you prefe...
Wed, 22 Apr, 2026 at 5:23 PM
When can I return?
You have 30 days to return an item from the date of delivery. To be eligible for a return, please ensure the following: Products must be unused, unwashed, a...
Wed, 22 Apr, 2026 at 5:19 PM
What is the Return Process?
1. Initiate a return via our return portal. 2. Upon approval reverse pickup will be arranged from your location (if applicable) or return address will be s...
Wed, 22 Apr, 2026 at 5:23 PM