This may be due to Your product being already out of the return policy period or The product belongs to the exclusion category.  For more details, kindly ch...

 Sorry! We do not accept returns after the 30-day time period as mentioned in our Return Policy. 

Yes! We love happy customers. Our 30-day easy returns policy is a basic structure to support you effectively. If you need any further assistance, just reach...

You can initiate returns via our Return Portal. Scroll down the website, under Rider Support, click on "Initiate Return - https://bumsonthesaddle.com/a...

Upon approval, a reverse pickup will be arranged from your location (if applicable), or the return address will be shared with you. Once we have received th...

The reason could be that the product falls under the exclusion category. For more details, kindly check our return policy page - Return Policy or your retur...

Currently replacement or exchange is not possible. we can take the product back and initiate the refund. 

Once you have raised the return request our team will check and approve or deny the return request with in 24 hours and upon approval reverse pickup will be...

We have two methods of refund - store credits/gift cards and the original payment method. We shall initiate the refund depending on the payment method you h...

The following product categories cannot be returned- Bicycles, Trainers, Wheels, Floor Pumps, Frame sets, Forks/Suspensions, Work Stands, Tool Kits, Car Rac...